speech bubbles

How to improve communication for #eventprofs

Communication is everything – take that from the team that simply couldn’t deliver on our shared goals without slick communication methods. 

As humans, we are incredibly social beings. Back in our caveman (and woman!) days, communication within the group could literally mean life or death. Although, thankfully, it’s often not that extreme these days in our society, talking to each other and, equally, listening to each other, helps to develop strong and stable relationships, improves our mental health and ultimately makes our lives easier.

Of course, communication is important in our relationships with friends and family but absolutely essential in the workplace. Put it this way, if you’re producing a huge event and only speak to the venue maybe once or twice pre-event, then it’s extremely likely you will encounter large issues on live day, resulting in things going wrong and, ultimately, unhappy clients.

Poor communication is often the cause of arguments, misunderstandings and can exaggerate small issues into huge problems, making them much more complicated to fix. But effective communication can turn a good team into a great team – unstoppable and, in our industry, creating seamless and unforgettable experiences.

Sleek dream team

At Sleek HQ, we follow 5 rules of communication to ensure positive outcomes for our clients and an enjoyable working environment for our team.

Tip #1 – Open up

It’s an intrinsic human instinct to bottle things up. In this age of the social media phenomenon, we are taught to only show the best version of ourselves and not to admit weakness. But this is so unhealthy! We don’t mean you have to rant about every little thing that is annoying you but if you have an issue with how something has been done, think it could be done a better way, or even think you may have made a mistake, then say so! Speak your mind and get your point across in a professional manner – you never know where it could get you! Honesty is (nearly!) always the best policy.

trapped in a bottle

Tip #2 – Listen to each other

When we say listen, we mean really listen. Half listening while you’re still typing away means you’re not taking anything in and let’s be fair, it’s rude! No matter how busy you are, listening to someone for five minutes who needs a second opinion or advice on a problem, can make all the difference to morale. Effective communication requires all parties being fully invested in the conversation.

listening

Tip #3 – Pick up the phone

These days, we tend to find it easier to communicate with people via email or text rather than picking up the phone. Our MD, Jennifer Davidson – recent winner at the Best Business Women Awards – always tells us to pick up the phone to people as a first port of call. This not only gets answers faster but also builds relationships with people that could end up being extremely beneficial – for example, if you regularly speak to a supplier on the phone, building a relationship with them, they are more likely to help you out in times of need compared to someone who has only heard from you over email.

phone calls

Tip #4 – Be kind

One thing we always remind each other of at Sleek HQ is that you never know what someone is going through. Having a conversation with someone who is being a bit snappy, whether that’s in the office or over the phone, can put us in a bad mood and automatically causes us to think badly of that person. However, you never know if that person has something else on their plate. So, be kind, ask if someone would like to talk, be aware of other’s feelings and don’t let someone else’s bad mood affect your disposition. Teamwork makes the dreamwork!

Tip #5 – Feedback 

If someone has done something well, tell them! If they could have done it in a better way, also tell them! Praise and constructive criticism can do wonders for a team. As humans, we don’t necessarily remember the things we’ve done well and tend to concentrate on the things we don’t feel went perfectly. When we’re praised for something, it makes us not only feel like we are a valued member of the team but also makes us more efficient in the future. Likewise, with constructive criticism, feedback on what we did wrong and how we can improve for next time is important for professional development.

feedback infographic

If you want to learn more about how we work as a team, then communicate with us! Whether you’re reaching out to us by email or via social media, we love to hear from you all with your thoughts, feedback and comments. Find us: Instagram LinkedIn Twitter